Dukascopy.com

Manners
1.0

Occasionally I trade with them, but I must admit that their level of service is now below any rating… my conversation with an chat agent from today, in which I was asking about API (I actually have few accounts with every suspicious broker, specially for occasions like this one) pretending to be a newbie, as I wanted to get the full explanation of the current rules. When the agent told me, that I have to deposit at least $100.000 I laughed and replied that with that money I can easily trade with Morgan Stanley- the agent responded “good luck”, then deleted his message- when I asked him what that was all about he ignored my protest. His name was Alex, he has an avatar with text “I’m not perfect, but I’m limited edition” (-I did not believed that, so I made a screenshot). Rude, unprofessional and actually amateur, he doesn’t have a clue what the MT4 bridge is for an example. He just tried to pretend the authority approach, but made himself looking as an idiot. I know that emotional side should be left ouside when it comes to trading, but it looks like they expect me to pay them for abusing me. This is not the trading environment I’m looking for, they are not in any top of the league, so my account will stay dead for some time now. I think that this should be exposed and/or repaired, until they have agents like that- they will have to earn for they wages somewhere else, because no sensible Trader will sponsor such behaviours.

Also when I asked them over the mail about the limit of messages, that my EA can generate- this is the answer:

We are not restricting EA trading on our platform even if it generates lots of messages in the process of trading, But if the amount of them will exceed the certain threshold level, we will ask You to lower the amount of messages or will even block all the trading from our side. I can not tell You the exact amount of messages we would handle, because it depends on several factors, such as overall server load, total amount of clients online and so on.

-so, totally out of control?? What the heck? I write EA’s that are reacting to every tick, I need to be able to keep the full control over my orders, this kind of approach is a pure suicide from the Traders point of view…. but they really don’t care.

Country
Poland
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Really good before
4.0

I have never had any complaint in the performance of the platform as a manual trader. I think the trade executions by Dukascopy are top-notch because I get very decent entries and exits even at high volatility. Their agent also is quite punctual in replying to emails. This was three years ago. Now, I see a lot of complaints about Dukascopy’s customer support and this is true as I am still trading with them. I waited for a month before I got a response from my agent (who was quite polite I must say). I don’t think the problem is with the agents though. My guess is more like a shift in management (or in their policy) that started this downtrend on customer support. Probably too few employees or they aren’t paid enough.

Country
Philippines
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-
1.0

i trade with dukascopy bank jforex and binary option i lose money not problem.
but customer support very poor.
i talk many times live chat about my binary option platform login error message. nothing response. even i send email 3 times support@dukascopy attached file no response. i do not know why ?
here is my binary option live account Login: CA_Krallis11 .
when i try to login always comes up error message. i talk many times about this problem. no body response even support dukascopy.

Country
HongKong
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Dukascopy is a scam and here's why
1.0

Dukascopy is a scam and here’s why.

Please see my request for intervention on behalf of the community to bring out this broker for the lawless and irresponsible actions experienced by the forex community.

My account with Dukascopy is compromised by the numerous requests and unreasonable demands of the compliance and legal department which keep on asking questions regardless of whether they have been answered and have even frozen my funds.

To look at the sequence of events, having received numerous emails from the compliance department requesting information in duplicate and even demanding without reason the format in which the information must be submitted on self-certification documents which means them taking in active role in targeting clients based on their own interests even if the information was up to date and submitted in the correct format.

Here are the things that have been experienced thus far.

1) Dukascopy calls me at 11pm to ask me questions about my account
2) Dukascopy refuses to change my telephone number stating proof of address is requested for telephone number change.
3) Dukascopy takes an active role in investigating why my number is US even if it is said to be a voice, still it is not accepted and demands for information keep coming such as “What is your relationship with US”
4) Dukascopy bills me for account inactivity prior to this claim in a year or two before without notification for $100 USD 2 times.
5) Account manager becomes unavailable at will and at certain times does not respond to emails.
6) Requests for account modification or changes including but not limited to opening of trading accounts are ignored.
7) Withdrawal requests are met with more questions which pertain to account information even if the account information is up to date.
8) Dukascopy will not honor the agreement in terms of secrecy of information and exchange, first mentioning that they will, Report me to all countries that I MAY be a tax resident of, only to later change the tone to We will report you to Country X.
9) Dukascopy would like to close my account even though their claim is groundless and there is no information owed based on their self-certification claims for my lack of information.
10) The team at Dukascopy keeps asking questions that are beyond the scope of a bank as well as a broker. Questions like why do you need so many trading accounts and why do you have a US number.
11) The letter received from the bank which apparently comes from their legal department indicates they assumed information which is not my problem and their remedy is to ask me to correct this information. However the information is up to date and there is no information owed therefore they are blackmailing me.

My funds are frozen because Dukascopy refuses to honor their end of the agreement and chooses to ignore my request as well as submitted information.

Please assist in retrieving my funds.

Country
SouthAfrica
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weird dukascopy
1.0

i opened an account 3 months ago, dukascopy keep asking me where the money comes from. the account manager never replies email in time, and never from what I promised to open more sub-accounts for me. he/she/ it has answered me to open by myself online, but the system has problems. I did not even try to withdraw, I did a wire transfer from my own bank account with the same name as I did, why did I have to ask this question and did nothing fix the system problem. not recommend to use duckascopy. plan to withdraw to end business with it

Country
Canada
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-
1.0

HI TO ALL. I USE BINNARY OPTION. ALL OK. ALL WITHDRAWALS OK. SUPPORT OK. YES SOMETIMES A LITTLE A LOT TO WAIT BUT NOTHING WRONG. I TRY IN 9 YEAR A LOT OF BROOKERS ECT BUT NO BODY IS ONEST LIKE DUKASCOPY. I CAN WRITE ONLY MY OPINION.

Country
Slovenia
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poor experience coming from support
1.0

I strongly believe they have very poor support.. I also believe not all regulated platforms are a good platform,they can be worst than those non-regulated that have first class support.

coming from this dukascopy, my first impression, the support is bad, account manager dun seems to reply within a day.. u got to be patient with them I guess.

to me is, if support poor, dun even touch them. just walk away.

Country
Singapore
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I will never recommend it
1.0

The worst I have ever tried, so disappointed, so regret to open my account with them.
though am not a new trader and been in fx long years ago

Country
Canada
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-
1.0

I had trades that not able to close, they say it is a technical issue, but the price will not wait until they fix their technical issues, very doubtful!

Country
Mongolia
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Very serious broker
5.0

I tried this broker for binary options, I liked it very much as a broker, very precise and serious, too bad that the binary options are now with the spread.

Country
Italy
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