Dukascopy.com

Dukascopy Competitions
1.0

They require you to reach some volume to withdraw prices. Once you complete they cancel your volume rights to not give you the contest price. .

It is totaly unethical how they run the contests. I was advising Dukascopy to all my friends, but now i demand my rights. They do not even bother to give sensefull explain. I was so wrong.

Country
Turkey
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Dukascopy support not exist
1.0

Believe me … I’m waiting for access to the FFT MT4 platform to be released by Dukascopy for 2 months … the Dukascopy support simply DOES NOT EXIST …. it’s TERRIBLE

Country
Brazil
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no return from the account manager
3.0

I recently opened an account at Dukascopy. The service was a bit slow, but followed in an acceptable manner. But for about a week I can no longer talk to my account manager. I already tried it by email and calling directly without success. The chat on the Dukascopy page does not respond and the email contact us also does not respond.

Country
Brazil
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Much more happy . liquidity provider
5.0
  • justme78783 reviewed 2 years ago
  • last edited 4 months ago

I am long enough now (5 years ) in this industry of retail trading to have a full understanding would i dare say. I was with oanda for 4,5 years , a naive traider not factoring the spreads ( and especially the flunctuations of spread and how much it would take for the gap to get back to normal). In the grand finale when you start getting profitable and experienced , it is actually what makes the difference.

I have started trading with ducascopy , and although i am not long enough with them, neither have I requested a withdraw yet, I would dare to say that I am ad infinitum happier with their services and platform ( especially the market depth indicator ). This is not a market maker, rather a liquidity provider and their spreads are considerably lower ( including the fixed commission). In addition, it helps me with my analysis given that the candles are as close to the reality possible.

Sure, it takes a bit more documents for the registration and everything is a bit more formal. But that is exactly why I like this broker even more. I do not want to go to a casino where they let me trade it / gamble it all at once, rather I want a broker that has the required environment for me to actually TRADE. The fact that it is an actual liquidity provider & a swiss regulated bank ( and not a market maker) increases exponentially my considerations for this broker.

For the mentioned reasons I give this broker 5 stars. If anything changes in the future, or any bad experiences, it will be reflected by me editing this rating.

Country
Sweden
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Dukascopy is the best forex brocker
5.0
  • Vn18Trader reviewed 2 years ago
  • last edited 4 months ago

Trading forex in 9 years, worked with many Forex Brokers, I see that Dukascopy is the best forex broker. Because of the below reasons:

1- This is a prestigious forex broker, Dukascopy is also a Bank so that you will not worry about your money in your account.

2- Dukascopy organizes many forex contests so that Traders can receive money or experiences without paying any fees. They make the trading skills of Trader better.

3- JForex3 trading platform is very good and fast, the trading environment is true ECN, the spread is acceptable. Client support is very good and fast

Country
Vietnam
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-
1.0

The account manager doesn’t reply to the email. I sent it 11 days ago.
I funded my account and get my username/password in April 2017 and got a maintenance fee in July 2017.
I planned deposit more but that incident makes me think again, maybe with another broker.

Country
Singapore
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Poor customer support
1.0

I agree on several posts commenting the sub par customer support. I’m not client yet but I wonder why they don’t respond to my emails about some clarifications, as I sent 3 several weeks ago, but zero responses. I wonder what could happen in case of real trouble with a live account. The most probable outcome is not oppening a live account. Dukascopy can be a great name, but with this poor customer support no way.

Country
Portugal
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Back office IT is severely understaffed and capable, thus leading to program not working
2.0
I used to be fully behind Dukascopy as a great broker, I could even put up with the sub-par customer service and the associates because the programs were very easy to use and customize, but that has now changed. With all the commissions and touting from Dukascopy to be a leading currency broker, I’ve been thoroughly let down.
Data servers that Dukascopy runs are becoming ever more inconsistent. Therefore chart data is completely missing, this makes trading completely impossible because no candlesticks are present on the charts.
What really bothered me was the length of time the problem was solved in and once again as I’m typing the servers are down again. If I had to guess, the money Dukascopy puts into the IT department and servers is much lower than other “leading” banks. From the attention that I receive, it seems their IT department is overwhelmed and thus unable to tackle technical issues quickly or easily.
Country
Canada
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